Delivery Information

Delivery Times

We aim to dispatch all stocked items as quickly as possible. Typical delivery times are:

• Standard Delivery: 1–3 working days

• Large or heavy items: 3–5 working days

• Special-order items: Lead times vary depending on the manufacturer

Delivery times are estimates and not guaranteed.

Delivery Charges

Delivery costs depend on weight, size and destination.
Your delivery charge will be shown at checkout before you complete your order.

Order Tracking

Where available, tracking information will be emailed once your order has been dispatched.

Delivery Issues

Any missing, damaged or incorrect items must be reported within 48 hours of delivery so we can resolve the issue quickly.

Returns Policy

Returns & Exchanges

If you wish to return an item, please contact us within 14 days of receiving your order.
Returned goods must be:

• unused,

• in original packaging, and

• suitable for resale.

Non-Returnable Items

Some products cannot be returned, including:

• custom-ordered items,

• specially sourced goods,

• items cut to length, or

• products damaged due to misuse.

If a product is non-returnable, we will inform you at the time of order.

Returning Goods

You are responsible for returning items to us safely unless the return is due to our error.
We recommend using a tracked courier service.

Refunds

Refunds are processed once goods have been received and inspected.
Original delivery charges may not be refundable unless the item was faulty or supplied incorrectly.

Faulty or Incorrect Goods

If you receive a faulty, damaged or incorrect item, please notify us within 48 hours.
We will arrange a replacement, exchange or refund depending on the situation.

Contact Us

For any delivery or returns queries, please contact:
Email: info@lever-es.com
Phone: 0333 121 1400